We recognize that you depend on your connectivity around the clock. Whether it is in within your primary site(s) or to support remote staff and users who depend upon accessing data and Internet through PS Lightwave, we will remain vigilant in maintaining the level of service you expect. In light of the recent events surrounding COVID-19, we want to let you know we are diligently monitoring the unfolding situation and have taken preventive measures following recommended heightened protocols. We will continue to follow and evolve our plan to protect both our people and the level of service you rely upon. Our Disaster Recovery Plan has been implemented and preparations made and continue to evolve as the situation warrants.
We Are Prepared for You
Our Network Operations Center (NOC) will continue monitoring and managing any network issues from our facilities; however, we are prepared with multiple back-up sites and options for effectively managing from anywhere should the need arise. Each of our network operation and field operations teams have assembled comprehensive plans to ensure that we continue to deliver the responsive, reliable service you depend upon in the coming weeks and months. As the COVID-19 situation evolves, we will continue to assess our plans, and share any relevant updates, as needed.
If there are any updates regarding your emergency contacts or other questions, please contact us.
You may continue to open any service tickets at firstname.lastname@example.org and reach our support team at our main number 832-615-8000.
For our full escalation process please go here