In this ever changing environment where 35 states have already implemented statewide closures of non-essential business sites, I am sure you have many pressing challenges that are consuming your time and attention. Many of the changes you are experiencing require even greater reliance on your Internet and data connectivity. We’d like to take that one budgetary worry off your plate and ensure that you have sufficient bandwidth to support your organization.
- PS Lightwave will waive any bandwidth overages that would otherwise be assessed. We will forgo calculating overages for March and April, which normally is based on the 95th percentile. If you wish to increase your current level of bandwidth, please contact firstname.lastname@example.org.
- You may utilize your username and password on our bandwidth webpage to check on your internet usage. If you need help with checking your bandwidth, please email email@example.com.
- To open a support ticket please email firstname.lastname@example.org or call PS Lightwave at 832-615-8000.
- Support Escalation Process
We Are Here to Support Your Business
As an organization, we are mobilized to continue to support you and your organization. In anticipation of a potential shelter in place order by Harris County, we have gradually ramped up our administrative, network engineering, management, and sales staff to work remotely. We are doing our best to help “flatten the curve” by facilitating social distancing of all staff. As a telecommunications, data and Internet provider, we are classified by Homeland Security Cybersecurity & Infrastructure Security Agency (CISA) as an “essential critical infrastructure service” and are fully prepared to seamlessly provide the customer support you rely on. PS Lightwave field personnel are employing heightened measures to keep themselves, our customers, and community safe while maintaining PS Lightwave’s 5,500 mile fiber optic network through the 7 counties in the Greater Houston Area. All customer facing staff are equipped with gloves and masks for your safety. We have also implemented a wage increase for our valued field staff to reward them for their efforts during this time. Here at PS Lightwave we understand how challenging the current situation we are in can be and we want to make sure you know how we can help you communicate more effectively remotely.
PS Lightwave deploys the best in class Hosted PBX for private cloud telecommunications services. If your team requires the ability to work remotely we have the perfect solution, Hosted PBX with Mobile Accession. Hosted PBX offers the flexibility to use your existing equipment or let us provide new equipment if needed. In addition, our Mobile Accession product allows you to use your mobile phone from almost any tablet, laptop, or desktop.
Hosted PBX with Mobile Accession can be set up from your main or home office in just a few minutes.* Here is the link to the online brochure.
*Hosted PBX require internet access, existing internet access required.
As always, we are dedicated to providing you the highest level of customer service and network reliability. As a Houston owned and based company, we are committed to supporting our employees, customers, and our city as we work together through this crisis.