Pure Speed Lightwave has designed a maintenance and support plan to meet the needs of the Fiber Optic Network installed by PS Lightwave. The support plan is designed to provide onsite support response within two hours of notification, 24 hours per day, 7 days per week according to the following Service and Maintenance plan:
Outage Length Credit Less than 5 Hours:59 Minutes None 6 Hours to 8 Hours:59 Minutes 2/5 Day 9 Hours to 11 Hours:59 Minutes 3/5 Day 12 Hours to 14 Hours:59 Minutes 4/5 Day 15 Hours to 24 Hours 1 Day
- All components during downtime for PS Lightwave previously scheduled maintenance windows. PS Lightwave shall provide seven (7) day notification of all scheduled maintenance. Scheduled maintenance shall be performed between the hours of 12:00 am to 6:00 am local time.Any PS Lightwave components within the Customer’s facility that cannot be corrected due to unavailability of the Customer or inaccessibility of the premise.Customer’s equipment or content.