Connecting customers with the ability to navigate the ongoing march of change in technology — particularly in interrelated networking — is a fundamental goal of PS LIGHTWAVE. It’s not about just selling access, business accounts or add-ons. PS LIGHTWAVE’s fundamental direction and platform is hinged on maintaining and growing a long-lasting relationship with a client as technology moves forward.
Keeping Up With the Joneses
Blink and the world has changed. Technology today moves at hyper-speed versus maybe only a decade ago. And that can produce blizzard of new terms, tools, software, connection requirements and compatibility issues just around every corner. Having a partner whose primary skill is in anticipating and preparing for such changes is gold when relying on communication and network technology to run your operations. For example, the PS LIGHTWAVE approach puts a premium on unwavering connectivity as well as providing sufficient redundancy channels that should a contact point go down, PS LIGHTWAVE support grid simply picks up the slack and the client side never sees the difference. This is all possible because of a multi-layered hardware strategy on the PS LIGHTWAVE side that dual-stacks IPv4 and IPv6 connections through an Ethernet ringed architecture. Running at blazing speeds through fiber optics, clients see reliable speed and data transfer without compromise. But that’s just the technical side of the picture.
Getting to the Heart of “Support”
The customer support side is just as important if not more so. With a 24/7 support strategy, PS LIGHTWAVE technicians are monitoring, supporting, helping and guiding client networks day and night. And there isn’t the typical drop and answer and disappear into voicemail tree hell here; technicians assigned on help ticket stay with a client until the network issue is closed, fixed and resolved. Ownership of the need and resolution is what every customer expects, and that’s why PS LIGHTWAVE stands out so differently from other network supporters.
And unlike a lot of network partner relationships, your discussions and contacts are not going to be about the latest add-on or account expansion from PS LIGHTWAVE representatives. Instead, you’re going to enjoy a solid support relationship that is focused on helping clients meet and exceed their business goals with IT and networking. There are plenty of cloud offerings and fly-by-night network providers out there, but when it’s time for a long-term network partner by your side as your business grows, PS LIGHTWAVE is ready for your call.
PS LIGHTWAVE provides high-speed, fiber Internet for public and private commercial entities in the Greater Houston and surrounding areas.
Through our high-quality infrastructure, innovative technology and expert, locally based support, we deliver not only the best in connectivity and reliability but in scalability and redundancy. We invite you to learn more about our services, our history and our dedicated team.