Our Culture

aboutus our culture grit

Our company values are the foundation for our operations—both internally and externally—and include; Growth, Respect, Integrity and Trust.


At PS LIGHTWAVE, our culture not only guides our interactions with our employees and customers, but also serves as a touchstone for our work within our community. Throughout our storied past in Houston—a heritage of responsive and reliable service—we’ve remained a privately owned company to dedicate more time and resources to our customers and community.

Our company values are the foundation for our operations—both internally and externally—and include: Growth, Respect, Integrity and Trust. Our customers place trust in our people and services and, in turn, we nurture this trust by applying our company values to our interactions and relationships with customers. These company values are not idealistic values chosen by corporate leadership. They were cultivated through small group conversations with employees across our entire organization and, like our company tagline of “Great Connections Happen Here™”, these values effectively communicate our commitment to superior service.

Through our dedication to educating and consulting with our customers, our clients receive responsive service that’s built for their business. Simply stated, our team works to ensure clients get connected and stay connected. Every Network Operations Center employee and data technician is a PS LIGHTWAVE employee, and technicians don't leave the worksite until a problem is resolved. So everyone, from upper level management to technicians in the field, works continuously to resolve any issue within hours, not days. Because in everything we do, from helping customers choose a fiber network to executing client requests, we are driven by our core values of Growth, Respect, Integrity and Trust.