Combining calling and the overwhelmingly popular Microsoft Teams has never been easier. According to Microsoft, in Q1 2024, Teams grew to 320 million monthly active users, or 80 percent of Office365 paid subscribers. You might ask yourself, “Doesn’t Teams already allow you to make and receive voice and video calls?” Yes, if calling from inside the organization or with a meeting link but not natively with a dial pad to make an outbound call or receive one through your business phone number. Don’t worry, though. PS Lightwave walks you through the benefits below with our comprehensive Microsoft Teams Calling Guide.
What is Microsoft Teams Voice Connector?
Microsoft Teams Voice Connector allows your existing, on-premise PBX (private branch exchange) phone system using PSTN (public switch telephone network) lines to connect to Teams through SIP lines. Microsoft Teams calling features have widened by supporting the ability to make and receive calls through PSTN. It allows you the same calling capabilities through a computer or Teams app using a cellular connection. That’s an advancement you need to be taking advantage of.
Benefits of this Microsoft Teams Calling Guide: All-in-One Communication Solution
There are drastic hits on productivity when you bounce around programs trying to complete your job functions. According to a joint report from Qatalog and Cornell University, employees spend 36 minutes switching back and forth between programs and 59 minutes simply looking for information trapped within tools and applications.
With Microsoft Teams voice connector, you can now bring the intuitive Teams interface to your calling solution. Microsoft Teams calling features guide employees seamlessly from internal chats to taking calls with one click of the mouse. But that’s not the only benefit! Employers and employees can also experience a simplified calling interface, unified collaboration, and clear monitoring and support.
Simplified Calling
A customer wants to call a number and get you wherever you are. Conversely, you want a singular place to take and receive calls wherever you are. With Microsoft Teams Voice Connector, your Microsoft Teams setup becomes your calling hub, and that doesn’t stop with your desktop application. The calling capabilities extend to the Teams app on your cell phone, and if you have an Apple device, Teams calling will also work with Apple CarPlay. You’ve inadvertently created a communication powerhouse by making this seemingly simple choice of adding Teams calling.
Unified Collaboration
The status quo of needing the new and flashy tech sometimes gets the best of us in business. Still, you can forget that fear with the ultimate collaboration with Microsoft Teams Voice Connector. Microsoft Teams calling features are bursting with 1900 apps to keep you in one application. This level of connectedness will ease your business’s need to jump all over the internet to complete a customer’s request.
Monitoring and Support
Beyond the collaboration upgrades provided by Microsoft Teams, PS Lightwave takes the power of Teams and backs it up with proactive 24/7 monitoring. The importance of monitoring and support can’t be overstated. While taking advantage of Microsoft Team Voice Connector is a plus, without the technical know-how, you could be left out in the cold when you need the system the most.
PS Lightwave + Microsoft Partnership
It’s one thing to offer a license and call it a day, but PS Lightwave supports offers complete provisioning, onboarding, and networking options. In addition, we provide competitive calling rates and own and operate our local dark fiber network. We firmly believe being combined with your entire business communication journey is what sets us apart, and this Microsoft Teams Calling Guide will get you to where you will go next. Our clients are why we are here, and if we let them down during any part of the journey, that would be a disservice.
Expand Your Calling Capabilities with Microsoft Teams
Our Microsoft Teams voice connector is here to fill a need in the world that’s sorely missing. Business capital is at a premium, and if clients can use a functioning PBX but adapt it to be used with a communications giant in Microsoft Teams, that needs to be discussed.
PS Lightwave offers all levels of support and products to help you find the optimal result for your unique situation. Contact us today to discuss the best solution built for you.
