Microsoft Teams has been the big winner in connecting businesses in the new remote and hybrid world. According to Statista, the number of daily active users of Microsoft Teams has risen to 300 million in 2023 and continues to increase. Considering that Microsoft Teams launched in 2017, those are massive numbers. With Teams being at the center of tools used during the pandemic, others include Zoom, Google Meet, and Slack; the added collaboration features have made Teams a juggernaut. With Microsoft Teams phone integration, you can take your business collaboration to the next level.
How Does Microsoft Teams Integrate with Phone Calls?
With the numerous additional collaboration tools, most notably video conferencing and VoIP calls, since the originally chat-based Teams was introduced, came an opportunity for Microsoft Teams phone integration, which led to the development of Teams Voice Connector. This expands Teams beyond the closed Microsoft environment and opens it up as a viable single program to manage calls.
What Benefits Are There to Integrate Microsoft Teams?
The total benefits question comes down to how you run your business. Still, the ability to run all aspects of their communication through one system instead of multiple is a productivity game changer for most. The unified communications industry will hit a staggering US $24.8 billion in revenue in 2024. Microsoft Teams phone integrations take the best features from PS Lightwave hosted PBX and make them available through Teams Voice Connector. You get cutting-edge technology with hosted PBX through the extremely powerful Microsoft Teams ecosystem. You truly get the best of both worlds.
How to Boost Team Potential with Microsoft Teams
There is a term for moving from one thing to another that is jarring to productivity, and it’s called context switching. According to a joint study by Qatalog and Cornell University, 59 minutes are wasted every day searching for where information is and which program it’s in. That’s five hours every week due to inefficient workflows. Enter PS Lightwave and Microsoft Teams with phone integration to the rescue. The explosion of hours saved for your organization by consolidating workflows is clearly something to investigate, and PS Lightwave is here to help. Now, it’s time to get into specifics.
Add Apps for Native Collaboration
There are many possibilities when it comes to using Microsoft Teams as a collaboration powerhouse. Currently, there are more than 1,900 available apps within Teams. This means that you aren’t required to do away with what you use now; you can connect many programs and make them usable within Teams itself. This lowers the time and productivity lost due to app switching.
Video and Screen Sharing
The ability to mesh Microsoft Teams phone integration and video capabilities to expand your offerings with customers and employees makes you the place to do business. Not everyone learns and teaches the same way, so if a customer doesn’t understand something, you could send a link to screen share or even do a video for the auditory impaired. You can mix and match your methods to suit any given moment.
Deep Integration with Windows Ecosystem
One of the most convenient reasons to use Microsoft Teams is the deep integration with the Office 365 ecosystem. The ease of sharing docs, spreadsheets, recording video meetings, and so much more, without having to leave the app and open it elsewhere, again speaks to lessening the complexity of workflows. The great thing is that you can open it in the app, or if more dedicated time is needed for something, you can open it on the desktop or web app. It’s flexibility at its finest.
Microsoft Teams Will Transform How Your Team Works; Take a Deep Dive with PS Lightwave
Microsoft Teams phone integration is just the tip of the iceberg. By integrating your hosted PBX and Teams, you are opening your world to countless productivity enhancements and workflow refinements. PS Lightwave is the provider you have searched for to set your organization up for success. Don’t venture into the unknown alone. PS Lightwave is here to be your guide. Contact us today for a deeper dive into your needs.
